Study Flow - Undated 180 Day Desk Journal for Students - A5 Size

📦 Unboxing Video Requirement:

– For any refund or replacement claim, an unedited, uncut unboxing video is mandatory

– The shipping label must be clearly visible and readable in the video

– No claims will be accepted without proper video proof

📍 Complete & Correct Address:

– Delivery agents are not required to call before delivery — many don’t

– To avoid delivery frauds or fake "address not found" claims, you must provide complete and correct address details, including:

 – House Number, Floor Number

 – Building/Society Name

 – Nearest Landmark, Main Road

 – Area & Sub-Area Name

 – Correct Pin Code

– If the address is complete and correct, delivery is our responsibility

– If the address is incomplete or incorrect, PaperBAE holds no liability for failed deliveries

📞 Correct Phone Number & Email:

– The phone number and email provided must be active and reachable

– If the number is switched off or the customer is unavailable during delivery, PaperBAE is not responsible for missed delivery or refund

– In such cases, customers should assign someone else to receive the shipment on their behalf

📦 Post-Dispatch Issues:

🔁 Address/Phone Change:

■ Address/Phone Change: Not possible after shipping label is generated. Please double-check before confirming order.

Shipping Label is generated in 15 minutes after the order is successfully placed.

📍 Tracking:

■ Tracking: For delays or courier issues, contact Shiprocket or India Post customer care.

– Once the order is dispatched, it is the customer’s responsibility to track the shipment using the link sent via SMS/email.

– We are not in a position to manually track or follow up on behalf of customers.

– Our team will assist only in cases of lost or damaged shipments.

– For delivery updates, customers are expected to follow up directly with the courier using the tracking information provided.

🌍 Shipping Coverage:

■ Shipping Coverage: We ship to all pin codes in India.

For international orders, please contact us via ask@paperbae.com or WhatsApp (9036 810 309).

🚚 FREE Shipping Courier Partners:

■ FREE Shipping Courier Partners: DTDC, Delhivery, Ekart, XpressBees – shipped via surface mode (by road) or India post for remote locations.

– PaperBAE selects the courier service based on availability and serviceability, and reserves the right to ship through any of the listed partners

– If a customer has a specific courier preference, any additional shipping cost, if applicable, must be paid separately

💸 Shipping & Packaging Charges:

■ Shipping Charges (Surface Mode - by Road): FREE!

■ Packaging Charges:

– Sturdy Packaging with Fragile Sticker: FREE!

⏳ Order Processing Time:

■ Order Processing Time:

Usually 2 to 3 business days. In rare cases, it may take more time in case there is rush or orders. Such delay will be communicated duly to the customer.

🕒 Standard Delivery Timeline (Post Dispatch) for Surface Mode (By Road):

– 5 to 7 days: capital cities

– 7 to 9 days for interior districts,

– 9 to 12 days for remote villages.

⚠️ Disclaimer:

The delivery timelines displayed represent standard estimates under normal circumstances. However, courier and shipping companies may occasionally encounter logistical delays due to factors beyond the control of PaperBAE. In such cases, we kindly request customers to allow additional time for their orders to reach them.

Please note that the standard delivery timeline is indicative and not a guaranteed commitment.

Cancellations or return requests will NOT be accepted on the basis of such unforeseen delays.

(Please read our Refund, Replacement & Cancellation Policy for complete information)

⚡ Express Delivery (Air):

■ Express Delivery (Air): Contact us via WhatsApp after placing your order. Extra Charges Applicable

🎁 Gift Wrapping:

■ Gift Wrapping: Available on request via WhatsApp. Extra Charges Applicable.

📲 Tracking Updates:

■ Tracking: Sent via SMS/email once the order is shipped.

❌ Incorrect Address / Failed Delivery:

– Please ensure your address and contact info is accurate.

– Failed deliveries due to incorrect/incomplete info are not our responsibility.

– No refund will be issued and we take no responsibility in this case.

(Please read our Refund, Replacement & Cancellation Policy for complete information)

🚫 Delayed or Lost Orders:

■ Delayed or Lost Orders:

If not delivered within 30 business days from shipping, contact us on

ask@paperbae.com or 9036810309 (WhatsApp) for assistance.

💳 COD Unavailable:

■ COD Unavailable:

We do not provide this option due to the misuse by frivolous orders.

As a small business, we cannot afford charges on returned shipments which are neither lost or damaged.

We ensure a fair and transparent return / replacement policy in all other cases.

(Please read our Refund, Replacement & Cancellation Policy for complete information)

📦 Order Types

■ Pre-order:

– Placed before official product launch.

– Shipped together on a future date.

– Usually includes discounts.

■ Regular Order:

– Processed normally and shipped within 2 to 3 business days.

– Discounts, if any, are smaller than pre-order offers.

🚛 Shipping Platform & Tracking

■ Shipping Provider: We use Shiprocket for most delivery locations and India Post for any remote locations.

■ Tracking Link: Sent via email and/or SMS once picked up by the courier.

⚠️ Shipping Risks & Damages

■ Packaging: We ensure all items are securely packed before shipping.

■ Minor Damage:

Slight scuffs may occur due to courier handling.

Minor damages that do not affect the core functionality of the product (such as light corner bends or surface marks) are not eligible for refund or replacement.

■ Major Loss/Damage:

– Major loss or damage refers to cases where the product is either completely lost in transit or damaged to the extent that its core functionality (such as writing or handling or reading) is affected.

– If your address was correctly entered, you’re eligible for refund or replacement

– If your address was incomplete or incorrect (e.g. "No mention of" house number/building name/street name/main road/area name/nearest landmark), PaperBAE is not liable for any refund or replacement.

(Please read our Refund, Replacement & Cancellation Policy for complete information)

❌ Order Cancellation:

– Orders can be cancelled only within 1 hour of placing the order

– No cancellations allowed after 1 hour

– To cancel, call on 9036810309 or WhatsApp us your order details and clearly mention your request

⏳ Refund / Cancellation for Delay in Delivery:

– The delivery dates shown on our website are only estimated delivery dates, not guaranteed delivery dates.

– This is because we do not have control over any logistics delays that may occur during transit.

– If your shipment is delayed by the courier company, we request you to kindly wait until the shipment is delivered.

– We do not provide any refund for shipments that are delayed during transit due to logistics issues.

– If the shipment is officially marked as "lost" or "damaged" by the courier company, you will be eligible for compensation as per our refund or replacement policy.

– The courier company does not specify any fixed timeline for marking a shipment as "lost" or "damaged."

– You will have to coordinate directly with the shipping company to expedite the investigation into non-delivery of your shipment.

– We do not assist in this process and only step in after the shipment is officially marked as lost or damaged, in order to process eligible refunds or replacements.

– For shipments that are returned to origin (RTO) by the courier company without any delivery attempt, no refund or replacement will be issued. As soon as the shipment is officially marked RTO in tracking, we will automatically re-dispatch the same order through another courier service to ensure successful delivery.

📦 Refund for Lost or Fully Damaged Shipment:

– Up to full refund, based on case-by-case verification

– For fully damaged items, shipment unboxing video is mandatory

– Always record your unboxing to claim a valid refund

⚠️ Refund for Partially Damaged Product (During Transit):

– No refund if the product is partially damaged but functionality is preserved

– Such minor damages are a shipping risk and beyond our control

🔁 Replacement for Faulty Product (Manufacturing Defect that affects functionality or handling of the product):

– Share a clear video of the faulty product

– We will replace it for you — no questions asked

🚫 No Returns Accepted:

– We do not accept product returns under any circumstances

– Faulty shipments can only be refunded or replaced as per policy

💸 How Refunds Are Processed:

– Eligible refunds are sent via UPI or bank transfer

– We process all refunds manually and quickly, not as store credit

– Your money is never held back, and we believe in transparent refunds

🖨️ Printing & Cutting:

– Printing and cutting

is a manual and mechanical process — minor dots, blemishes, or faded

areas may occur due to toner flow during printing

– These are normal variations and do not affect the writing quality or core functionality of the notebook

– Rare cutting errors of up to 1 cm may occur due to machine alignment shifts

– Such minor variations in printing & cutting are not eligible for refund or replacement

🎥 Unboxing Video Requirement:

– For any refund or replacement claim, an unedited, uncut unboxing video is mandatory

– The shipping label must be clearly visible and readable in the video

– No claims will be accepted without proper video proof

📍 Complete & Correct Address:

– Delivery agents are not required to call before delivery — many don’t

– To avoid delivery frauds or fake "address not found" claims, you must provide complete and correct address details, including:

 – House Number, Floor Number

 – Building/Society Name

 – Nearest Landmark, Main Road

 – Area & Sub-Area Name

 – Correct Pin Code

– If the address is complete and correct, delivery is our responsibility

– If the address is incomplete or incorrect, PaperBAE holds no liability for failed deliveries

📞 Correct Phone Number & Email:

– The phone number and email provided must be active and reachable

– If the number is switched off or the customer is unavailable during delivery, PaperBAE is not responsible for missed delivery or refund

– In such cases, customers should assign someone else to receive the shipment on their behalf

🖨️ Printing & Cutting:

– Printing and cutting is a manual and mechanical process — minor dots, blemishes, or faded areas may occur due to toner flow during printing.

– These are normal variations and do not affect the writing quality or core functionality of the notebook or textbook or any other booklet / printed material purchased from us.

– Rare cutting errors of up to 1 cm may occur due to machine alignment shifts. — such minor variations are not eligible for refund or replacement.